Privacy Policy

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This Privacy Policy ("Policy") describes how personally identifiable information ("Personal Information") that you may provide on the website suburbaine.com ("Website" or "Service") and all of its associated products and services (collectively, "Services") are collected, protected, and used. It also outlines your choices regarding our use of your Personal Information and how you can access and update this information. This Policy constitutes a legally binding agreement between you ("User," "you," or "your") and the operator of this website ("Operator," "we," "our," or "us"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this agreement. This Policy does not apply to the practices of companies that we do not own or control, nor to individuals that we do not employ or manage.

 

Automatic Collection of Information

 

Our primary concern is the security of customer data, and as such, we adhere to a no-logs policy. We may process only the minimum necessary user data to maintain the Website and Services. The information collected automatically is used solely to identify potential abuse and to gather statistical data regarding the use and traffic of the Website and Services. These statistical data are not aggregated in a way that would identify a specific user of the system.

 

Collection of Personal Information

 

You may access and use the Website and Services without revealing your identity or providing any information that could identify you as a specific, identifiable individual. However, if you wish to use certain features of the Website, you may be asked to provide certain Personal Information (such as your name and email address). We collect and store all the information you knowingly provide when you fill out forms online on the Website. When applicable, this information may include the following:

• Personal details such as name, country of residence, etc.

• Contact information such as email address, postal address, etc.

• Payment information such as credit card details, banking information, etc.

• Geolocation data such as latitude and longitude.

Some of the information we collect comes directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources such as public databases and our common marketing partners. You may choose not to provide us with your Personal Information, but in that case, you may not be able to access certain features of the Website. Users who are unsure about the mandatory information are encouraged to contact us.

 

Use and Processing of Collected Information

 

In order to make the Website and Services available to you, or to comply with a legal obligation, we must collect and use certain Personal Information. If you do not provide the requested information, we may not be able to provide you with the products or services you requested. All the information we collect from you may be used for the following purposes:

• Delivering products or services

• Requesting user feedback

• Operating the Website and Services

The processing of your Personal Information depends on how you interact with the Website and Services, your location in the world, and whether one of the following conditions applies: (i) you have given your consent for one or more specific purposes; however, this does not apply when the processing of Personal Information is subject to the California Consumer Privacy Act or European data protection laws; (ii) providing information is necessary for the performance of a contract with you and/or for any pre-contractual obligation; (iii) processing is necessary to comply with a legal obligation to which you are subject; (iv) processing is related to a task carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the legitimate interests pursued by us or by a third party.

 

Please note that in certain cases, we may be permitted to process information until you object to such processing (by choosing not to participate), without having to rely on consent or one of the above legal bases. In any case, we would be happy to clarify the specific legal basis for processing, especially whether the provision of Personal Information is a legal or contractual requirement or a requirement necessary to conclude a contract.

 

Data Protection Rights under GDPR

 

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, and the Operator is committed to taking reasonable steps to allow you to correct, modify, delete, or limit the use of your Personal Information. If you wish to know what Personal Information we hold about you and want it deleted from our systems, please contact us. Under certain circumstances, you have the following data protection rights:

• The right to request access to your Personal Information that we store and to obtain a copy of your Personal Information.

• The right to request that we correct any Personal Information you believe to be inaccurate. You also have the right to ask us to complete Personal Information you believe is incomplete.

• The right to request the deletion of your Personal Information under certain conditions as outlined in this Policy.

• The right to object to the processing of your Personal Information.

• The right to request restrictions on the processing of your Personal Information. When you restrict the processing of your Personal Information, we can store it but will not process it further.

• The right to receive a copy of the information we hold about you in a structured, machine-readable format.

• The right to withdraw your consent at any time if the Operator has relied on your consent to process your Personal Information.

You also have the right to file a complaint with a data protection authority regarding the collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

 

California Privacy Rights

 

In addition to the rights explained in this Policy, California residents who provide Personal Information (as defined in the law) to obtain products or services for personal, family, or household use have the right to request and obtain from us, once per calendar year, information about the Personal Information we have shared, if applicable, with other businesses for marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we have shared such Personal Information for the preceding calendar year (e.g., requests made in the current year will receive information for the previous year). To obtain this information, please contact us.

 

How to Exercise These Rights

 

Any request to exercise your rights can be addressed to the Operator using the contact information provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide enough information to allow us to verify that you are the person you claim to be or that you are the authorized representative of such a person. You must include enough details for us to understand the request and respond accordingly. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information concerns you.

 

Children's Privacy

 

We do not knowingly collect Personal Information from children under the age of 18. If you are under 18, please do not submit Personal Information via the Website and Services. We encourage parents and legal guardians to monitor their children's Internet usage and help enforce this Policy by instructing their children never to provide Personal Information via the Website and Services without their permission. If you have reason to believe that a child under 18 has provided us with Personal Information via the Website and Services, please contact us. You must also be at least 16 years old to consent to the processing of your Personal Information in your country (in some countries, we may allow your parent or guardian to do so on your behalf).

 

Cookies

 

The Website and Services use "cookies" to personalize your online experience. A cookie is a text file placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

 

We may use cookies to collect, store, and track information for statistical purposes in order to operate the Website and Services. You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to refuse cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org.

 

Do Not Track Signals

 

Some browsers incorporate a "Do Not Track" feature that signals to websites you visit that you do not want your online activity to be tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. The Website and Services do not track their visitors across time and across third-party websites. However, some third-party websites may track your browsing activities when they serve you content, which allows them to tailor what they present to you.

 

Email Marketing

 

We offer email newsletters that you can voluntarily subscribe to at any time. We are committed to keeping your email address confidential and will not disclose it to third parties, except as authorized in the "Use and Processing of Information" section. We will retain the information sent by email in accordance with applicable laws and regulations.

 

In accordance with the CAN-SPAM Act, all emails sent by us will clearly indicate the sender of the email and provide clear information on how to contact the sender. You can choose to unsubscribe from our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us.

 

Links to Other Resources

 

The Website and Services contain links to other resources that we do not own or control. Please note that we are not responsible for the privacy practices of these other resources or third parties. We encourage you to be cautious when leaving the Website and Services and to read the privacy statements of each resource that may collect Personal Information.

 

Security of Information

 

We secure the information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of Personal Information under our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations on the Internet that are beyond our control; (ii) the security, integrity, and confidentiality of all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) such information and data may be accessed or tampered with in transit by a third party, despite our efforts.

 

Data Breach

 

In the event that we become aware of a security breach of the Website and Services or a disclosure of users' Personal Information to unauthorized third parties due to external activity, including security attacks or fraud, we reserve the right to take reasonable appropriate measures, including investigations and reports, and to notify and cooperate with law enforcement authorities. In the case of a data breach, we will make reasonable efforts to notify the affected individuals if we believe there is a reasonable risk of harm to the user due to the breach or if notification is otherwise required by law. When we do so, we will send you an email.

 

Modifications and Amendments

 

We reserve the right to modify this Policy or its terms related to the Website and Services from time to time at our discretion and will inform you of any material changes in the way we process Personal Information. When we do, we will send you an email to notify you. We may also inform you in other ways at our discretion, such as through the contact details you have provided. Any updated version of this Policy will be effective immediately after the publication of the revised Policy, unless otherwise stated. Your continued use of the Website and Services after the effective date of the revised Policy (or any other action specified at that time) will constitute your consent to such changes. However, we will not use your Personal Information in a manner that is substantially different from what was stated when your Personal Information was collected without your consent.

 

Acceptance of This Policy

 

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Policy. If you do not agree to comply with the terms of this Policy, you are not authorized to access or use the Website and Services.

 

Contact Us

 

If you would like to contact us to better understand this Policy or if you have any questions regarding individual rights and your Personal Information, you can email us at info@suburbaine.com.

 

This document was last updated on February 9, 2024.